Unpublished Policy

[Please allow 3-5 business days for your order to be processed and shipped (this duration does not include shipping/transit time). Standard shipments will ship via USPS. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority.] (REMOVE)


Customs taxes and duties:

We are not responsible for any customs fees for duties or taxes. 

International Shipping Policies:

Please allow up to 7 business days for your order to be processed and shipped (this duration does not include shipping/transit time). Standard shipments will ship via USPS. Please double check and confirm your shipping information before submitting. You will receive a shipment notification email with tracking once your order has shipped. Please give up to 24 hours after tracking has been received for it to update. We are not responsible for stolen, lost, or damaged shipments.

**Free Shipping:

In order for your order to qualify for free shipping your order must exceed $100 excluding tax and shipping charges. Applies to Domestic orders only. (NOT YET)


Remove Exchange policy
Shipping & Handling...
Domestic shipping policy
All orders are shipped via USPS, FedEx or DHL. Standard shipping within the U.S. for orders over $19.99 is free. Please allow an additional 7-10 business days for delivery.
Lost / Missing Package:
We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order.  Once you have received a delivery confirmation number, any claims should be made with USPS, FedEx or DHL. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products.
In the event of any lost, stolen or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
All orders shipping to a California address are subject to a 9.25% sales tax fee. All orders shipping to an address outside California, are not subject to sales tax. All in-store purchases are subject to a 9.25% sales tax fee.
All contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.  You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site [& products such as bags, eyewear, toys & accessories, and] (HIDE for NOW) that soulheritage.us shall not be liable for any damages of any kind related to your use of this site & products.
Exchange Policy: 
The items must be in new condition, with tags attached, and in original packaging. Customers will be responsible for return shipping costs. Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Soul Heritage. Once the return has been received we require up to 5 business days to process the exchange.